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Posted: Monday, February 19, 2018 12:02 AM

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Concentrix
TITLE : Customer Support Rep. - LaCerte

Job Type : Full Time

Location: Daleville, IN

At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We're not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!

Career Description/Summary:
Come join the Concentrix Team as a Product Support Representative. Frontline Agents provide the client’s customers with State of the Art support in an environment of care that promotes the company's vision of "Do the Nations Taxes". Join this journey and come with us to the next level of providing “awesome customer experiences”.

TEAM / LEADERSHIP SKILLS:
Demonstrates a sincere desire for a quality user experience and understands how service experience impacts
customer loyalty.
Flexible team player attitude
Promotes/fosters a positive work environment
Maintains positive working relationships
Positive, flexible approach to change
Collaborative approach to problem solving
Understands individual impact on team's success
TECHNICAL / FUNCTIONAL SKILLS:
Excellent verbal and written communication skills
Computer skills: Exhibits an intermediate level of knowledge in the relevant operating systems and software environment
Prefer software troubleshooting abilities
Modifies communication style to meet customer needs
Proven Customer Service skills
Able to simplify and communicate complex ideas to customers
Ability to diffuse situations with frustrated customers and convert to a positive memorable customer experience ANALYTICAL SKILLS:
Able to research, analyze and determine an appropriate course of action in a variety of situations
Excellent numerical, abstract and verbal reasoning skills
Solves moderately complex problems exercising good judgment. The ideal candidate will have critical thinking and problem solving skills
Ability to identify the source of a customer’s problem and accurately assist with the program navigation ORGANIZATIONAL SKILLS:
Demonstrates initiative and the ability to prioritize
Able to work with minimal supervision
Work under pressure of meeting team productivity goals.
Understands and accepts schedule adherence in a call center environment
CUSTOMER SERVICE SKILLS:
Demonstrates a sincere desire to assist the customer, and puts the customers’ needs first
Ability to align and communicate with the customer effectively
Tenacity to understand customer issues and assist with resolving questions
Ability to quickly build rapport with customers
Please send resumes to: Arika.Aerts@Concentrix.com

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Qualifications:
KNOWLEDGE / BACKGROUND EXPERIENCE:
High School or GED required
College degree (or equivalent) preferred. Background in business, finance, accounting, math, or tax a plus.
Some experience providing support in a call center environment a plus
Internship with a tax preparation firm a plus
BEHAVIORAL COMPETENCIES
Ability to adhere to work schedules, as well as the flexibility to work overtime and weekends when needed.
Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer
relationships.
Demonstrates a positive/understanding attitude in the face of difficult or challenging customer interactions.
Accomplishes tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job;
Motivated towards constantly improving.
Stays with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable • Thrives in a feedback rich culture
What we offer:Concentrix provides our associates with:
Career Pathing and Advancement Opportunities
Competitive salary
Monthly performance incentives
Health insurance (Eligibility requirements must be met)

• Location: Daleville, IN, Muncie

• Post ID: 34312922 muncie
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